The service is for patients who have an acute on the day need for a home visit who are frail, or becoming frail. Patients will be visited in their homes by a nurse practitioner, following telephone triage by their usual GP or a clinician from their own surgery. The nurse practitioner will assess the patient’s need and agree with the patient their ongoing treatment / care plan and will involve other members of the primary healthcare or wider team as necessary.
The main difference in this new way of working is the aim to provide a quick response earlier in the day. This allows for earlier mobilisation of care and support helping to keep patients well and safe in their own environment if at all possible.